News & Events
Cadillac joins Lexus atop satisfaction study
2009-08-18
AUTOMOTIVE NEWS AUGUST 18, 2009 - 12:07 AM ET DETROIT -- Cadillac joined Lexus as the brand with the most-pleased customers this year, as Detroit makes held three of the top five posts in an annual University of Michigan study of customer satisfaction. Cadillac rose from No. 2 last year to match Lexus with a score of 89 in the American Customer Satisfaction Index, released today. The industrywide tally was 84, or 2.4 percent above last year's and an all-time high for the index, begun in 1994.- Recent News & Events
